Key Features of Long-Term Platform Support
Platform Maintenance & 99.9% Uptime
Ongoing monitoring, fixes, performance tuning, and stability improvements aligned with 99.9% uptime SLA expectations for fintech platforms handling 50M+ monthly transactions.
Feature Releases & Module Enhancements
Planning, development, and deployment of new features across wallet, payment, lending, card, agent banking, KYC, AML, and fraud modules based on your roadmap.
Banking Partner & API Integration Updates
Maintenance of integrations with licensed banking partners, RAAST, 1Link, NIFT, NADRA, ISO 8583/20022, and third-party services as their APIs evolve.
SBP & Compliance Updates
Platform changes required to stay aligned with new SBP BPRD, PRISM, EIFD, AML/CFT, PCI DSS Level 1, and banking partner requirements as regulations change.
24/7 Incident Response & SLA Coverage
Defined response procedures for production issues with agreed SLAs for acknowledgement, investigation, and resolution from Pakistan-based engineers.
Local Pakistan 24/7 Level 3 Support
Pakistan-based engineering teams provide 24/7 Level 3 support in Urdu and English, with continuous platform performance review and architecture evolution over time.
Keep Your Fintech Platform Healthy, Compliant, and Evolving
Consistent Platform Health
Structured maintenance, monitoring, and incident response keeps fintech platforms reliable with 99.9% uptime SLA performance.
Continuous Compliance
Regular updates aligned with SBP BPRD, PRISM, EIFD, AML/CFT, PCI DSS Level 1, and banking partner requirements keep your platform audit-ready.
Faster Feature Delivery
An experienced team familiar with all 9 fintech modules delivers new features faster than rebuilding capacity from scratch.
Predictable Costs
Defined support engagements with clear scope and SLAs make fintech platform operating costs predictable and budgetable.
Single Accountable Partner
One team accountable for development, support, and evolution backed by 8+ years of fintech delivery and 15+ active client deployments.
Why Choose Karsaaz Solutions
Get a Quote99.9% Uptime SLA Commitment
Structured maintenance, monitoring, and incident response keeping fintech platforms reliable with 99.9% uptime SLA performance.
Local 24/7 Level 3 Support
Pakistan-based engineers providing 24/7 Level 3 support in Urdu and English with defined SLAs and on-call coverage.
Continuous SBP Compliance
Regular platform updates aligned with SBP BPRD, PRISM, EIFD, AML/CFT, PCI DSS Level 1, and banking partner requirements.
Single Accountable Fintech Partner
One team accountable for development, support, and evolution backed by 8+ years of fintech delivery.
Predictable Engagement Model
Defined SLAs, transparent monthly pricing, and clear scope make fintech platform operating costs predictable and budgetable.
Our 6-Step Long-Term Platform Support Process
Reviewing fintech platform architecture, banking integrations (RAAST, 1Link, NIFT, NADRA), documentation, and operational history.
Defining SLAs, communication channels, ticketing, escalation paths, and reporting structures with Pakistan-based 24/7 Level 3 support.
Day-to-day fixes, performance tuning, monitoring, and platform health management aligned with 99.9% uptime SLA.
Planning, developing, testing, and deploying new features across wallet, payment, lending, card, KYC, and compliance modules.
Adapting the fintech platform to new SBP BPRD/PRISM/EIFD requirements and banking partner API changes.
Structured fintech platform reviews, performance assessments, and improvement planning aligned with SBP and partner expectations.
Our 6-Step Long-Term Platform Support Process
1. Onboarding & Knowledge Transfer
Reviewing fintech platform architecture, banking integrations (RAAST, 1Link, NIFT, NADRA), documentation, and operational history.
2. SLA & Support Setup
Defining SLAs, communication channels, ticketing, escalation paths, and reporting structures with Pakistan-based 24/7 Level 3 support.
3. Ongoing Platform Maintenance
Day-to-day fixes, performance tuning, monitoring, and platform health management aligned with 99.9% uptime SLA.
4. Feature & Module Releases
Planning, developing, testing, and deploying new features across wallet, payment, lending, card, KYC, and compliance modules.
5. SBP & Partner API Updates
Adapting the fintech platform to new SBP BPRD/PRISM/EIFD requirements and banking partner API changes.
6. Periodic Platform Reviews
Structured fintech platform reviews, performance assessments, and improvement planning aligned with SBP and partner expectations.
Your Questions, Answered
What is long-term fintech platform support?
Long-term fintech platform support covers maintenance, feature releases, banking integration updates, SBP compliance changes, and 24/7 incident response for fintech platforms after launch.
What is the typical engagement length?
Engagements usually run for twelve months or longer, renewed annually based on agreed scope and performance, backed by our 8+ years of fintech delivery.
Do you support platforms built by other vendors?
Yes. After structured knowledge transfer and SBP/PCI compliance audit, we can take over support and development of fintech platforms originally built by other vendors.
How are SLAs structured?
SLAs define response times for incidents, resolution targets, and reporting frequency, agreed upfront based on fintech platform criticality and SBP regulatory exposure.
Do you handle SBP compliance updates?
Yes. We track SBP BPRD, PRISM, EIFD, AML/CFT, and PCI DSS requirements and make platform changes needed to maintain compliance over time.
Can you add new fintech modules under support?
Yes. Feature and module development across wallet, payment, lending, card, KYC, AML, and compliance modules is a core part of long-term support.
What happens during a production fintech incident?
Incidents follow a defined response process acknowledgement, investigation, resolution, post-incident review, and preventive action handled by 24/7 Level 3 Pakistan-based engineers.
How is pricing structured?
Pricing is monthly based on agreed scope, support hours, and SLA commitments aligned with 99.9% uptime expectations for fintech platforms.
Do you provide 24/7 fintech support in Urdu and English?
Yes. 24/7 Level 3 support in Urdu and English is available as part of higher-tier engagements, with on-call coverage and defined escalation paths from Pakistan-based engineers.
Can support engagements be expanded or scaled down?
Yes. Engagements can be expanded for new fintech modules and features, or scaled down based on platform stage, transaction volume, and business needs.
